Frequently Asked Questions at 57aa – Get Your Questions Answered

No. 57aa allows only one account per CPF. Creating multiple accounts to accumulate bonuses is considered fraud and will result in the closure of all accounts involved and cancellation of all balances. If you already have an account and have lost access, use the password recovery option or contact support via chat.

You don't need to submit any documents when registering. The CPF you provide is enough to activate your account. Full identity verification (KYC) may be required before your first withdrawal or for transactions above certain amounts — in that case, we'll ask for a copy of your RG or CNH and a recent proof of address.

The 57aa is intended exclusively for users aged 18 years old. The date of birth provided during registration is verified against the CPF, and any account identified as belonging to a minor is closed immediately, regardless of the available balance.

On the login, click "Forgot my password". Enter your registered email address and you'll receive a reset link within 5 minutes — be sure to check your spam folder. If you no longer remember your registered email, contact support via 24/7 chat with your CPF for manual account recovery.

The minimum deposit at 57aa is R$ 10.00. To take full advantage of the 100% welcome bonus (up to R$ 500.00), we recommend an initial deposit of at least R$ 50.00 to give yourself a comfortable balance to play with. There is no maximum deposit limit — contact support for deposits above R$ 50,000.00.

57aa accepts the most popular payment methods in Brazil:

• Pix — instant deposit, available 24/7
• Bank slip — credited within 1 business day after payment
• Credit and debit card — Visa and Mastercard
• PicPay e Mercado Pago
• TED transfer via Nubank, Itaú, Bradesco, Banco do Brasil and other banks

Pix is the most recommended method for its speed and zero fees.

Deposits via Pix are credited instantly instant at 57aa, typically within 60 seconds of payment confirmation from your bank. The process runs 24 hours a day, including weekends and public holidays. If the balance hasn't appeared within 5 minutes, contact support with your transaction receipt.

The 57aa charges no fees on deposits via Pix or TED. For credit card deposits, charges may apply depending on your card issuer. Bank slips may carry a fee of R$ 1.50 to R$ 3.00 depending on the issuing bank. Check your bank's terms before using these methods.

No. 57aa requires that deposits and withdrawals be made using payment methods registered under the same CPF as the account. Deposits from third-party accounts are declined for security reasons and may result in account suspension. Always use your own bank account, a Pix key linked to your CPF, or a card in your name.

Log in to your account and go to Cashier → Withdraw, enter the amount you want and confirm your Pix key. The withdrawal is processed within 7 minutes after approval, 24 hours a day. The amount goes directly to the Pix key linked to your account's CPF — no middlemen, no fees from 57aa.

The minimum withdrawal at 57aa is R$ 20.00. There is no daily maximum for verified users. Withdrawals above R$ 10,000.00 may require an additional security review, which can take up to 24 hours.

Withdrawals may take longer than expected for a few reasons: pending KYC verification (for first-time withdrawals or when documents have been requested), a security review for larger amounts, or a temporary Pix network issue. If your withdrawal has been pending for more than 30 minutes, contact support via 24/7 chat with your request number on hand.

It depends on your balance. The balance real (deposited by you, excluding bonuses) can be withdrawn at any time, even with an active bonus on the account. The bonus and any winnings generated from the bonus can only be withdrawn after meeting the rollover requirement — 40x the bonus amount, with minimum odds of 1.50. If you request a withdrawal while the bonus is still active, your bonus balance is automatically forfeited.

No. As part of our anti-fraud policy, all 57aa withdrawals are processed exclusively to accounts or Pix keys registered under the same CPF as the platform account. Withdrawals to third-party accounts are not permitted, regardless of the payment method used for the deposit.

After the 57aa registration and the first deposit, the platform automatically credits 100% of the deposited amount as a bonus — up to a maximum of R$ 500.00. Example: a R$ 300.00 deposit gives you R$ 300.00 in real balance + R$ 300.00 in bonus. The rollover is 40x the bonus amount, with minimum odds of 1.50. The bonus expires in 30 days.

Rollover is the total amount you need to wager in order to convert your bonus into withdrawable funds. At 57aa, the rollover requirement for the welcome bonus is 40x the bonus amount. Example: R$ 100.00 bonus → you need to wager R$ 4,000.00 on bets with minimum odds of 1.50. Cancelled, refunded, or voided bets, or bets on events with odds below 1.50, do not count toward the rollover.

Yes. The bonus is applied automatically on your first deposit — no code required. If you have a referral or special campaign promo code, enter it in the designated field during registration to replace or enhance the default offer.

The 57aa VIP Program has 5 levels: Bronze, Silver, Gold, Platinum and Diamond. Every bet placed on the platform earns VIP points. As you move up the levels, you unlock benefits such as weekly cashback with no rollover, exclusive reload bonuses, priority withdrawals and dedicated support. Go to your profile to check your progress and the perks available at your current level. Learn more on the VIP Program.

No. The VIP Program cashback at 57aa is credited as real balance with no rollover. That means you can withdraw the amount immediately after it's credited, with no wagering requirements to meet. It's one of the key advantages of the VIP program over conventional bonuses.

The 57aa covers all the major Brazilian competitions:

• Brasileirão Série A and B — with live markets in every round
• Copa do Brasil — from the group stage to the final
• Libertadores and Recopa Sul-Americana
• Supercopa do Brasil and state championships from SP, RJ, MG and RS
• European competitions such as Champions League, Premier League and La Liga

In addition to football, 57aa offers betting on MMA & UFC, volleyball, basketball (NBB), tennis, e-sports and much more.

Live betting (in-play) lets you place bets while the match is in progress. Odds shift in real time based on what's happening on the field — a goal, a red card, or an injury will immediately affect the probabilities. At 57aa, you can bet live on hundreds of markets per match: match result, next goal, exact score, number of corners, and more. Cash-out is available on major matches.

Bets can be declined for several reasons: a live bet placed on odds that changed before confirmation, a bet on a market that closed due to the match starting, the maximum stake for that specific market being reached, or a temporary market restriction due to risk analysis. If declines are recurring or seem unjustified, contact support via 24/7 chat with your bet details.

If an event is cancelled, postponed, or abandoned before reaching the minimum playing time set out in 57aa's rules, all bets are voided and the wagered amount is returned in full to the account balance. For multiple bets (accumulators), the selection from the cancelled event is removed and the odds are recalculated based on the remaining selections.

Crash games are growing multiplier games — you place a bet and the multiplier starts climbing from 1x. The goal is to cash out before the "crash" happens and the multiplier drops to zero. The longer you wait, the higher the potential reward — but also the risk. At 57aa, the top crash games are Aviator and JetX, both powered by Provably Fair which lets you verify the fairness of each result. Visit the Crash Games to learn more.

Provably Fair is a cryptographic technology that lets players independently verify that the outcome of each round was not manipulated. Before each round, the game generates a cryptographic hash of the future result — you can check that hash after the round to confirm the outcome was determined before you placed your bet. At 57aa, all crash games and select slots support Provably Fair verification via the match history panel.

Yes. The roulette, slots and Live Casino with real-time dealers run smoothly in your mobile browser — on Android and iPhone — with no app download required. Live Casino streaming quality is optimized for mobile connections, ensuring a seamless experience even on 4G.

Yes, partially. The 57aa welcome bonus can be used on Sports Betting, crash games and slots. Live Casino games (live roulette, live blackjack, baccarat) may contribute at a reduced percentage toward the rollover — check the full bonus terms on the Terms and Conditions for the exact percentages by game category.

Visit Settings → Security → Two-Factor Authentication and follow the instructions. You can use an authenticator app (Google Authenticator, Authy) or receive the code by SMS. Once 2FA is enabled, a temporary code will be required at every login in addition to your password — the most effective extra layer of protection against unauthorized access.

Yes. 57aa uses encryption 256-bit SSL across all communication between your device and the platform's servers — the same standard used by digital banks like Nubank and Itaú. Your personal data, login credentials and financial information are always transmitted encrypted and cannot be intercepted.

Contact 57aa support immediately 57aa via 24/7 chat. Our team can block account access, remotely end all active sessions, and reverse suspicious transactions. After the call, change your password and enable 2FA. Never share your password or 2FA code with anyone — 57aa will never ask for this information through any channel.

To permanently close your account, contact support via 24/7 chat and request closure. Before doing so, make sure to withdraw any available real balance. Closed accounts cannot be reactivated, and your transaction history is retained in accordance with applicable law. If the reason is problem gambling behavior, consider using self-exclusion — a more structured option with active support.

The 57aa offers the following tools directly in your account settings:

• Deposit limit — daily, weekly or monthly
• Loss limit — automatically blocked once the defined limit is reached
• Session alerts — notification after a set session time
• Temporary break — 24 hours, 7 days or 30 days
• Self-Exclusion — 6 months, 1 year, or permanent

Learn more on the Responsible Gambling.

No. Self-exclusion at 57aa is irrevocable for the chosen period — an intentional safeguard to ensure the break is effective. For permanent self-exclusion, a reactivation request can only be considered after a minimum of 12 months, subject to individual review. Marketing communications are automatically suspended during the self-exclusion period.

Visit Settings → Responsible Gambling → Deposit Limit. Choose the period (daily, weekly or monthly) and the maximum amount. Limit reductions take effect immediately. Limit increases have a 7-day waiting period — a safeguard against impulsive decisions during intense gaming sessions.

Yes. During temporary breaks and self-exclusion, new deposits and bets are blocked, but withdrawals of real balance already available in the account can be requested via 24/7 support chat. Bonus balances are automatically canceled at the time of self-exclusion.